1. Who We Are
Eliminationeabea ("we", "us", "our") is the agency responsible for your personal information. We are located at 8 Broderick Road, Johnsonville, Wellington 6037, Aotearoa New Zealand.
Contact our privacy officer: ask@eliminationeabea.world or +64 4 478 4048.
2. Information We Collect
We may collect the following personal information:
- Name, email address, and phone number
- Messages and enquiries submitted via our contact form
- Session notes and dietary preferences (with your consent, for service delivery)
- Technical data: IP address, browser type, device information, pages visited
- Cookie and analytics preferences stored in your browser
3. How We Use Your Information
We collect personal information to:
- Respond to enquiries and book consultations
- Deliver nutrition and wellness education services
- Improve our website and user experience
- Comply with legal obligations under New Zealand law
- Send service-related communications (not unsolicited marketing without consent)
4. Legal Basis for Collection
Under the Privacy Act 2020, we collect information where:
- You have given consent (contact forms, cookies, session notes)
- Collection is necessary to provide services you have requested
- We have a legitimate purpose that does not prejudice your interests
- We are required or authorised by law to collect the information
5. Disclosure of Information
We do not sell your personal information. We may share data with:
- Service providers (website hosting, email delivery) under confidentiality agreements
- Law enforcement or regulatory bodies when required by New Zealand law
Some service providers may store data outside New Zealand. Where this occurs, we take reasonable steps to ensure comparable safeguards apply.
6. Data Retention
Contact form submissions: up to 24 months. Client session records: up to 7 years for business and legal purposes, or until you request deletion where permitted. Technical logs: up to 12 months. Cookie preferences: until cleared by you.
7. Security
We implement reasonable safeguards including HTTPS encryption, access controls, staff confidentiality obligations, and regular review of our data handling practices.
8. Your Rights Under the Privacy Act 2020
You have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent where processing is consent-based
- Complain to the Office of the Privacy Commissioner if you believe we have breached the Privacy Act
We will respond to access and correction requests within 20 working days as required by law.
9. Overseas Visitors and GDPR
If you access our services from the European Economic Area, you may also have rights under the General Data Protection Regulation (GDPR), including data portability and the right to lodge a complaint with your local supervisory authority. Contact us to exercise these rights.
10. Children
Our services are directed at adults. We do not knowingly collect personal information from anyone under 16 without parental or guardian consent.
11. Complaints
If you have a privacy concern, contact us first. If unresolved, you may complain to the Office of the Privacy Commissioner at privacy.org.nz or PO Box 10 094, Wellington 6143.
12. Changes
We may update this policy from time to time. Material changes will be posted on this page with a revised date.